If you lead IT—or carry IT responsibility alongside operations—you probably recognize this pattern. The day begins with plans and priorities, then quickly dissolves into urgent tickets, unexpected outages, and familiar problems resurfacing yet again. You’re busy. Your team is busy. But meaningful progress feels out of reach. …

If you lead IT—or carry IT responsibility alongside operations—you probably recognize this pattern. The day begins with plans and priorities, then quickly dissolves into urgent tickets, unexpected outages, and familiar problems resurfacing yet again. You’re busy. Your team is busy. But meaningful progress feels out of reach. …